AI help desk
The support inbox that organizes itself.
One place for everything people ask you: your team's requests and your customers'. Every message becomes a request with an owner, a category and a clock.
The invoice printer is not responding
Invoice printer
- category hardware
- priority medium
- assigned support l1
The problem
Requests arrive by email, by chat and by word of mouth, and end up living in somebody's inbox.
Companies where several areas receive requests —IT, finance, operations, branches— and also serve customers or suppliers from outside.
What you get
All of this, from day one
Web portal with corporate sign-in (Microsoft) and magic link for requesters
Email intake: every message becomes a ticket with its thread and attachments
AI classification, category routing and service levels by area and schedule
AI assistant that diagnoses and proposes a plan for approval
Knowledge base, device inventory and service monitoring
Branded email notifications and a performance dashboard
How it works
Three steps and it is already receiving
- You connect your support mailbox. We bring the portal and the engine.
- From that moment every message comes in as a request, with an owner, a category and a clock.
- Then we tailor it: your areas, your response times, your rules.
Getting started: The standard setup is running the same day your IT team gives us access to the mailbox. Anything tailored is quoted separately, with its own timeline.
Pricing
You pay per agent. People who only report are free.
An agent is whoever works on requests: technician, supervisor or admin. People who report come in with no limit and no cost. Setup is included, and so is the AI.
Starter
- Portal with your brand
- Tickets by email
- AI classification and routing
- SLA per category
Pro
- Everything in Starter
- Microsoft sign-in
- Agent and supervisor dashboards
- Daily audit
Scale
- Everything in Pro
- Multiple areas with fine-grained permissions
- Technical diagnosis on demand
- Probes in your systems
Prices in US dollars, per month. Minimum of 7 billable agents.
Running today
Dominican service company with a branch network
Your email
It connects to the mailbox you already use
Nobody has to move or learn a new address. People keep writing to the same support email and every message reaches the desk on its own.
Microsoft 365
Connected today, running in production.
Google Workspace
We are opening it up. Tell us in the form that you use Google and we start with you.
Questions
What we always get asked
Does it replace Freshdesk or Freshservice?
Yes, it covers tickets, service levels, knowledge base and inventory, tailored to your areas and with AI included.
Where does my data live?
In a database dedicated to your company, with role and area access control.
Does the AI make decisions on its own?
The AI classifies and proposes; important actions wait for a person's approval.
How do my employees sign in?
Staff sign in with their Microsoft account; people who only report get a link by email.
Can I request new features?
Yes. Monthly operation includes improvements, and larger ones are quoted separately.
Does it measure response times?
Yes, with service levels by area and business hours, and a performance dashboard by person and category.
Get started
We show it to you, working
With made-up data, on a real desk. And we tell you what it would take on your side before you decide anything.
We reach out to you. No robocalls and no mailing list.